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Senior Business Systems Analyst – IT Energy Systems

Portland General Electric
January 10, 2022
121 SW Salmon, Portland, OR
Job Type


This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

Senior Business Systems Analyst - IT Energy Systems

Job Description

Business Systems Analysis - Acts as a liaison between IT and the business to elicit, document, analyze and validate requirements for new systems and enhancement of existing systems. Analyzes business processes/problems to be solved with automated systems. Identifies gaps and provides expertise in business requirements for system specifications and scales new and current systems, processes, and procedures in a cost-effective manner.

Key Job Information

Specialist Professional - Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

Key Responsibilities

  • Business Analysis (BUAN) Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of modelling and analysis tools, methods, and standards, giving special consideration to business perspectives. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
  • Requirements Definition and Management (REQM) Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a baseline on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
  • Consultancy (CNSL) Manages provision of consultancy services and/or management of a team of consultants. In own areas of expertise, provides advice and guidance to consultants and/or the client through involvement in the delivery of consultancy services. Engages with clients and maintains client relationships. Establishes agreements/contracts and manages completion and disengagement.
  • Business Process Improvement (BPRE) Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organizational, and environmental factors which must be addressed in the change program. Establishes client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of service delivery.
  • Benefits Management (BENM) Identifies specific measures and mechanisms by which benefits can be measured and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case and ensures that all participants are informed and involved throughout the change program and fully prepared to exploit the new operational business environment once it is in place. Supports senior management to ensure that all plans, work packages and deliverables are aligned to the expected benefits and leads activities required in the realization of the benefits of each part of the change program.


  • Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.
  • Experience Typically eight or more years in related field. Preferred experience in or knowledge of specific line of business and/or IT environment
  • Certifications, Licenses and Training Certified Business Analysis Professional (CBAP) certification preferred

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

  • Advanced knowledge of business analysis framework
  • Expert knowledge of discovery techniques and requirements definition
  • Expert knowledge of requirements documentation
  • Advanced knowledge of client relationship management techniques and client service models
  • Advanced knowledge of business process improvement framework

IT Energy Systems covers highly complex and vital systems, requiring a senior level of Business Analyst acumen and ability of the following:

  • Serving as a subject matter expert for operational projects and systems that bridge Power Operations and Grid Operations.
  • Understanding of trading terminology, real time operations and risk management. Preferred experience in utility domain.
  • Knowledge of the software development and system implementation process.
  • Knowledge in system design techniques, testing, implementation, release and version control and training approaches.
  • Experienced in SQL.
  • Possesses understanding in the areas of application programming, database, and system design.
  • Understands how legacy and web-based systems interface with each other.
  • Be available for on call rotation.

General Competencies

  • Advanced customer focus skills.
  • Advanced oral and written communication skills.
  • Advanced organization and prioritization skills.
  • Advanced meeting facilitation skills.
  • Intermediate team building skills Intermediate developing other skills.

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

  • Ability to adhere to set response times, deadlines, and time-sensitive tasks
  • Ability to follow accuracy standards
  • Ability to follow through on decision-making tasks
  • Ability to interact effectively and collaboratively within a team environment
  • Ability to communicate and problem solve when under stress
  • Ability to respond and adapt to frequent change
  • Ability to accept and demonstrate self-awareness when provided constructive feedback
  • Ability to discern feedback and acknowledge ownership of areas of improvement
  • Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
  • Ability to successfully collaborate with peers, managers, and others within the organization
  • Demonstrates sound memory Ability to process new information to be applied consistently to work tasks


Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

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