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IT Manager

February 20, 2021
9300 SW Gemini Drive, Beaverton, Oregon
Job Type


The IT Manager is responsible for the end-user computing environment, including devices, services, software, and customer support ensuring we have the tools in place to effectively manage, support and secure these endpoints.

Essential Functions:

  • Manage implementation of a robust systems management platform, enabling endpoint management, software distribution, security, patch management, and remote access for all end-user systems
  • Identify, recommend, develop, implement, and support cost-effective technology solutions that enable us to meet our business objectives
  • Manage the Desktop support functions, providing consistent, high-quality end-user support, while developing plan and tools to implement a managed desktop environment
  • Serve as the primary escalation point for unresolved/unsatisfactory tickets
  • Administration of software licensing for end-user systems and services and plan for renewals and new purchases, ensuring compliance with licensing requirements on all end-user systems
  • Manage the purchasing, deployment, monitoring, maintenance, upgrade, and support of all end-user systems, including devices, operating systems, software, peripherals and their refresh cycles
  • Establish and maintain service delivery performance indicators including queue monitoring and display
  • Supervise and mentor support staff, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Assist in drafting and enforcing computing policies and security practices and participate in the analysis and remediation of security incidents.
  • Analyze and develop staffing plans to ensure support extends to all users worldwide
  • Identify and develop training materials/sessions to increase the technical competency of all Biamp employees
  • Manage IT resources and vendors to support the rollout of new technologies and services to users

The successful candidate will possess the following combination of experience, knowledge, and skills:

  • Bachelor’s Degree in Computer Science or related field; or equivalent combination of education and experience
  • A minimum of 10 years of experience in Information Technology
  • A minimum of 5 years of experience managing desktop support functions and a diverse technology team
  • Experience supporting a minimum of 400 end-users, preferably global
  • Comprehensive understanding of network architecture and client/server technology
  • Leading implementation of ITIL v4
  • Experience administering systems management tools in a Microsoft enterprise network, including SCCM, Group Policy, and Active Directory
  • Experience administering the Microsoft business technology stack (Exchange, Lync, SharePoint, CRM)
  • Experience automating the deployment of operating systems, software, and patches and deploying security and remote access policies and solutions
  • Proven management and leadership attributes - in particular: strategic thinking, qualitative and quantitative problem solving, team development, risk management, and organizational leadership performance
  • Experience in problem-solving, process improvement methods, and business re-engineering methods
  • Proven ability to meet deadlines and project milestones
  • Strong interpersonal skills, relationship-building, and experience working in a collaborative environment with diverse cross-functional teams.
  • Experience with sourcing, contracting, and managing outside vendors.

Work Environment:

  •  On-call availability after hours and weekends
  • Occasional travel to other domestic/international locations (travel is not currently required due to COVID-19)
  • Ability to occasionally lift and/or move up to 50 pounds.

Compensation and Benefits:

  • Biamp offers competitive pay plus fantastic benefits!

Equal Opportunity Employer/Veterans/Disabled

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