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IT Director

Tech Talent Link
January 13, 2022
Portland, OR
Job Type


***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

Position Concept and Basic Function
Manages the information technology needs of the USA West province offices, employees and center staff, including system upgrades, budget management, purchases of new hardware/software, troubleshooting, supporting, and training users. The position requires an onsite presence in the Portland Oregon offices.

Users Served – Approximately 60 on staff (located in Portland, Oregon; Los Gatos, California and staff working remotely) plus a staff of 400+ in very limited capacity of mostly in regard to password resets, email forwarding and other minor functions.

Responsibilities will include:

  • Provides support to users and for devices in Portland and escalated services in Los Gatos.
  • Support provided to all levels of management, staff, and other users with assistance from Freshservice and Zoho Assist.
  • Supports the Province in the development and updating of the province technology policy.
  • Prepares and monitors the annual IT budget and related purchases.
  • Consults with Senior IT Associate regarding budgetary needs.
  • Delivers recommendations to the Operations Committee and Provincial about future IT developments/strategy to meet the province’s ongoing technology needs.
  • Manages the Province’s IT infrastructure and day-to-day IT operations both onsite and cloud.
    • Cloud user management and general configuration/troubleshooting
    • On-Site network equipment and general configuration/troubleshooting
  • Creating, planning, purchasing, and providing maintenance procedures for SHJC phone server and desktop/laptop hardware and software, and network hardware.
  • Manages network hardware and software management including planning, designing, TCP/IP networking including DNS, DHCP, subnet management, configuration, WAN management, and troubleshooting. (Brocade, Ubiquiti, and Fortinet)
  • Manages network security including firewall management, VPN, and intrusion detection.
  • Plans and consults with IT Vendors for application management including installation, integration, database and application management, and user support.
  • Coordinates and approves software services for province departments as necessary.
  • Responsible for ensuring IT Infrastructure complies with PCI DSS Requirements.
  • Responsible for SharePoint site setup and management.
  • Responsible for Microsoft Teams setup and management for users.
  • Collaborates and consults with Senior IT Associate, Socius and IT Vendors on a scheduled basis.
  • Supervises the Senior IT Associate.
  • Provides ongoing professional development via different platforms to staff and users relating to Office 365.

Other Responsibilities

  • Member of the North American IT Committee. Participates in regular meetings and travels for national meetings and/or training as required.
  • Travel to Los Gatos Office when needed.
  • Performs other work-related duties as assigned.


  • Minimum of three to five years’ experience with Azure Active Directory and administrating Microsoft 365 services.
  • Experience using common computer applications including email, web browsers, etc.
  • Additional experience and requirements:
    • Microsoft Exchange Online
    • Windows 10/11, iOS, macOS, and Android OS
    • Managing a budget
    • Brocade switches
    • FortiOS – Fortinet firewalls, switches, and wireless access points
    • VPN tunneling
    • Office 365
    • Wireless network equipment of Fortinet and Ubiquiti
    • Network security
    • PowerShell
    • Encryption
    • Cybersecurity training and ongoing education
  • Excellent oral and written communication, organization skills.
  • Works effectively in a team environment.
  • Patient in dealing with users at different skill levels.
  • Willing to be on call and work after hours/weekends.
  • Self-motivated, innovative.
  • Able to lift 25lbs.
  • Able to climb 8’ ladder.
  • Able to connect cables (cables can be near the floor, or behind a desk, etc.)
  • Excellent customer service skills, strong attention to details, and excellent follow-up.
  • College degree preferred.

The position is exempt in Portland, Oregon.

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