Foreign Service Information Management Specialists (IMS) are responsible for the U.S. Department of State’s Information Resource Management (IRM) programs and Information Technology (IT) systems world-wide.
The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform:
Customer Service Skills:
- Provide assistance to users of information management services (for example, by configuring and optimizing software).
- Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
- Promote end-user involvement in technology and technical decision-making.
Information Technology Skills/Problem solving:
- Administer computer systems and manage system performance. Set up networks. Start up, operate, and shut down systems.
- Manage user access, train new personnel, identify and resolve problems, report, track and research incidents, counsel users, set up customer equipment, and replace equipment and parts.
- Manage and operate classified and unclassified client/server solutions, desktop systems, messaging solutions, web-based technology, database solutions, and virtual servers to support LAN/WAN.
- Manage telecommunication network services.
- Manage communications equipment, install cabling, provide circuits, support video conferencing, manage communications flow, coordinate with host country officials, and manage wireless communications and Wi-Fi programs.
- Manage voice communication services. Coordinate equipment provision, manage the telephone and radio programs, the personal mobile device program, and VoIP convergence devices.
Information Management Skills/Problem solving:
- Implement IT projects gathering requirements, designing solutions, and assisting with development.
- Acquire IT products and services, test solutions, deploy products, and maintain IT procurement and inventory.
- Manage cloud requirements and support collaboration tools and IT Shared Services efforts.
- Manage pouch programs, diplomatic post office, and telephone operator program.
- Supervise locally employed staff system administrators, mailroom employees, telephone technicians, radio technicians and switchboard operators.
- Manage work assignments and individual performance.,
- Serve as part of the embassy or consulate management team and perform additional duties outside of normal information resource management activities as determined by embassy or consulate management or as dictated by special circumstances.
- Support emergency planning and response and manage emergency wireless communications.
- Ensure emergency destruction capability.
- Maintain alternate processing site.
- Manage emergency digital communications.
- Keep current with specialty, gain and maintain certifications.
- Maintain internal controls on Department of State automated information systems.
- Protect classified documents and classified communications equipment and workspace.
- Promote communications security.
- Update security settings, manage physical security, monitor security, and network security, etc.
- Manage telephone system security.
- Manage the Public Key Infrastructure (PKI) program.