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Director, Product Operations

Published
December 30, 2021
Location
5500 Meadows Road, Ste 500, Telecommute, OR
Category
Product  
Job Type

Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

NAVEX  provides a full suite of integrated risk and compliance management software products. We’re an industry leader with exciting plans to continue growing, and we’re looking for an experienced, driven, enthusiastic Director of Product Operations to be a part of this growth. If you’ve been looking for a company where you can feel like the product you sell is making a positive impact in the world, then look no further! We help companies build ethical workplace cultures.

As the Director of Product Operations, you will join a fast-paced team responsible for building and deploying ethics and compliance, integrated risk management and environmental, social and governance SaaS products to new and existing NAVEX customers. Using a data-driven mindset and entrepreneurial approach, you will be responsible for streamlining all operational and process work that product teams need to be successful. Product operations sits at the intersection of cross-functional teams, helping to connect the teams who are building product with customer-facing teams.

This is a highly cross-functional role, working closely with Product Engineering, Marketing, Sales, and Customer Success partners to align all areas of the company to successfully develop and launch products with meaningful outcomes for our customers.

Note: We practice Scaled Agile software development.

We Offer You:

A collaborative, thriving organization with constant growth potential and strong brand recognition

An inclusive work environment centered around personal growth, career development and mentors dedicated to your success at every level

Competitive pay and benefits that matter, including the time and flexibility for a balanced lifestyle

What You Will Do:

Create streamlined methods for data collection on progress toward goals and outcomes across teams;

Report on goals, outcomes, roadmaps and progress across the product organization;

Maintain a product analytics platform that reports on product engagement metrics;

Standardize cross-team product processes;

Identify and deliver initiatives to drive employee performance and engagement, creating a thriving team culture

Organize and lead critical product events for strategy creation, strategy deployment and releases;

Establish and maintain a framework and process for Voice of Customer engagements and follow up.

Beta Program / Early Adopters – Support Product Owners/Product Managers with running product feedback program

Drive release planning and release communications

What You Will Need:

A Bachelors degree from an accredited university or college, preferably with a marketing, general business or technical emphasis; MBA is a plus

10+ years direct experience in product management for an enterprise software or platform SaaS product

Ability to query, analyze and compare data from multiple systems

Direct experience in Agile software development in a continuous delivery environment

Expertise in Aha!, JIRA and Salesforce

Exceptional interpersonal skills, with a track record of fostering relationships and aligning teams across multiple departments

High tolerance for ambiguity, an openness to change and a willingness to take informed risks

Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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