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Customer Growth Marketing Manager

NAVEX Global
August 30, 2021
5500 Meadows Rd, Suite 500, Lake Oswego, OR
Job Type


It's fun to work in a company where people truly BELIEVE in what they're doing!


We're committed to bringing passion and customer focus to the business.

Position Summary:

NAVEX Global is seeking a results-driven Manager of Customer Growth Marketing. This role will lead the definition and creation of integrated marketing campaigns with a focus on generating revenue from our customers, including management of campaign objectives, target audiences, and identify the right marketing mix of tactics to do this.

We Offer You:

  • An organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none

  • A workplace experience that is based on our determination to retain you each day and enables you to learn, grow and develop your career, and people dedicated to your success at every level

  • Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life

What You Will Do:

  • Develop and execute multi-channel customer marketing demand generation programs that retain acquired customers and grow lifetime value with the goal of driving customer revenue and increase in total ACV (annual contract value)

  • Partner with our Customer Success team to identify key strategic cross sell and upsell initiatives across our customer base

  • Work with Marketing Operations to maintain and improve customer scoring model via automated demand campaigns that drive engagement and leads

  • Execute A/B testing campaigns to drive in product lead conversion.

  • Build global thought leadership content and planning via email nurture workflows that drive loyalty, evangelism, and educate the customer on how to achieve their objectives.

  • Communicate project health to stakeholders and facilitate issue mitigation across teams.

  • Partner with the marketing analyst to measure effectiveness and adjust campaign tactics as needed.

What You Will Need:

  • 5-7 years of experience in B2B demand, leading and managing campaigns - must have at least 2 years of experience managing campaigns to install base to drive install base customer revenue

  • Experience designing and executing demand generation campaigns aligned to Product Marketing and Customer Success teams to generate revenue

  • Collaboration and communication, including strong relationship skills, demonstrating positive attitude and focus on teamwork

  • Excellent organizational, leadership, persuasion and presentation skills

  • Proven ability to drive for results, in a fast-paced environment and matrix organizations

  • Experienced in project management and agile marketing

NAVEX Global is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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