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Client Integration Engineer

ZoomInfo
Published
February 2, 2021
Location
805 Broadway St #900, Vancouver, WA 98660, Vancouver, Washington
Job Type

Description

Overview

The Client Integration Engineer is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

The position would be remote until July (at the earliest).

Contact daniel.sellars@zoominfo.com w/ questions!

Responsibilities

  • Work as a member of the ZoomInfo Solution Engineering and Implementation Team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
  • Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.
  • Engage in clear dialogue with clients to customize the ZoomInfo Solution implementation ensuring the solution aligns with client business needs.
  • Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation.
  • Identify, catalogue, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
  • Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering and product management departments).
  • Hold high-level technical discussions on topics like email protocols, OAuth setup, API , data transformations, CRM workflows and process creation with both internal and external stakeholders.
  • Assist creating technical “how-to” documents when necessary.
  • Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers

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