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CenturyLink Commits to the ‘Keep Americans Connected Pledge’

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During this unprecedented time, Technology Association of Oregon will be featuring the benefits and value that TAO member companies can provide to our greater community in response to the COVID-19 pandemic.

Heather Sirr, Sales Director at CenturyLink, shares updates about the company’s preparedness and response to COVID-19.

TAO Member Company: CenturyLink

Give us a short intro to your business:
CenturyLink (NYSE: CTL) is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers around the world. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers. CenturyLink strives to be the trusted connection to the networked world and is focused on delivering technology that enhances the customer experience. Learn more at http://news.centurylink.com/.

What resources can your business offer the community during the COVID pandemic?:
At CenturyLink, we know our customers are counting on us to keep our network running so our children can continue to learn and the world’s businesses can continue to run efficiently. We stand ready, willing and able to meet our customers’ near-term and long-term needs and are prepared to ensure traffic flows smoothly across our network, regardless of increased demand. We will waive late fees and will not terminate a residential or small business customer’s service through mid-May due to financial circumstances associated with COVID-19. For most customers, they do not need to contact us to ensure their service remains active. However, due to system limitations, our pre-paid customers may need to contact us if they are unable to access the internet due to a missed payment. In addition, we have committed to the FCC’s ‘Keep Americans Connected Pledge’ outlining these actions. We are also suspending data usage limits due to COVID-19.

What is the best way for the community to get in touch?:
The benefit of working for a global technology company is that we are always accessible. We have all the latest technologies and tools at our fingertips. We can Call, Email, Message or Chat with anyone at any time from anywhere in the world to keep in touch with our community.

What’s your favorite way to pass the time during self-quarantine?:
Our team began hosting “virtual” happy hours on Friday afternoons. Everyone brings their spouses, kids, and pets to a video call across the region. It is a great way to wind down a long week.

What’s one thing that helps you stay positive or gives you hope during difficult times?:
Surrounding yourself (at a distance) with family and friends provides a renewed sense of energy and hope.

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