Leadership Exchange
CEO Leadership Exchange: Customer Success + Sales Alignment

Event Details

Feb 28, 2018
4:30 pm to 6:30 pm
Porrtland, OR 97204

TAO Member - $85

Non Member - $110


Tech Company CEOs - Join us on February 28th for a discussion among peers on what customer success looks like now and the changing role it has within the entire sales and onboarding cycle of your companies.

The Portland landscape is evolving - as more companies evaluate their customer success they see greater opportunities for aligning with sales and improving their ROI.  Customer Success has changed from being the reactive support to an income generator and retention powerhouse.  With sales and engagement on the line, CS is now at the wheel offering insights to growing companies from the inside out.  

Establishing and tracking the right metrics still vary from each company, but we will have the experts leading a discussion of learning lessons on February 28th for our tech company CEOs.

Questions to be answered during this session:

  • What metrics work and what ones fail to produce an accurate picture of true engagement?
  • What does support vs. success look like for the companies that are doing it right?
  • How are companies transitioning CS staff to fill their technical talent pipeline needs?
  • How are sales teams working with CS?  What are the challenges with sales teams?

Jeff Coleman

Senior Director of Customer Success



Chanin Ballance

Founder & CEO



Thank you to our event sponsor, JLL!

The location for this event will be downtown Portland and be shared with confirmed attendees.

TAO Leadership Exchanges provide unique opportunities for peer-to-peer discussions, solution sharing and idea generation.  This event is only for CEOs and Founders at tech companies.  If you register and do not qualify to attend, your ticket will be refunded.  If you are interested in this event and unsure of your eligibility, please contact Theresa at theresa.jelderks@techoregon.org